WhatsApp Embedded Signup Setup

Before you begin, ensure you have the following in place:

• A Facebook Business Manager account with admin access
• A WhatsApp Business Account linked to your Facebook Business Manager (properly set up and verified)
• An active Acele account (you’ll need to log in to access integration settings)

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🔧 Step-by-Step Guide

Follow these steps to connect your WhatsApp account to Acele using the Embedded Signup feature:

1. Log into your Acele account
2. Go to your Acele dashboard
3. Navigate to “WhatsApp Bot” under the Connect Chatbot section
4. Click the “Connect WhatsApp” button (labeled One Click Business Integration)
   • Choose between connecting with or without catalog permission depending on your needs

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➡️ Facebook Login & Connection

5. You’ll be redirected to the Facebook login page
6. Log in using the Facebook account that has admin access to your Business Manager
7. Select your setup method:
   • Use an existing WhatsApp Business app, or
   • Start with a new WhatsApp phone number
8. Choose the WhatsApp Business Account you want to connect (if you manage multiple)
9. Follow the additional on-screen prompts (e.g., verify your phone number, select catalogs, agree to terms, etc.)
10. Once verified, Acele will finalize the integration
11. Save settings if prompted
12. Go back to your Acele dashboard to confirm the connection — you’re now ready to create WhatsApp bots and automations!

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🛠 Troubleshooting Common Issues

Error When Clicking “Finish”

• Cause: Missing or denied permissions
• Fix: Ensure all permissions are granted on Facebook, then retry

Bad Gateway Errors

• Cause: Temporary server issues
• Fix: Wait and try again. Contact Acele Support if it persists

Permission Problems

• Cause: You don’t have admin rights
• Fix: Ensure your Facebook account has admin access and the WABA is correctly linked

📩 For help, reach out to Acele Support or visit the Acele Forum

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❓FAQs

What is WhatsApp Embedded Signup?
A Meta-powered onboarding flow that lets you:

• Create a WhatsApp Business Account
• Verify your business
• Connect your number to the WhatsApp API
  …all without leaving the Acele interface

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What do I need before starting the embedded signup?
You’ll need:

• A Facebook account
• Business name, legal info, website
• A phone number not registered with WhatsApp
• Access to SMS or phone call on that number for OTP verification

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Where is the embedded signup option in Acele?
From your Acele dashboard:

• Navigate to WhatsApp → Connect Account → Embedded Signup
• Click Start Signup Process
• A Meta-powered popup will walk you through the setup

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What steps are included in the signup?

• Log in with Facebook
• Create/select your Meta Business Manager
• Add business details
• Add/verify WhatsApp number via OTP
• Approve permissions for Acele
• Complete onboarding

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Can I use the same number on WhatsApp mobile app and API?
No. Once used on the API, the number cannot be used on WhatsApp mobile or business app.

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What if my number is already in use?
You must delete the WhatsApp account from the mobile app before proceeding. Otherwise, Meta will block onboarding.

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Is embedded signup a one-time process?
Yes. After setup, the number stays connected unless manually disconnected.

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Can I reconnect if I accidentally disconnect?
Yes. Use the Reconnect option inside Acele’s WhatsApp settings or go through the embedded signup again.

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Is the signup process free?
Yes. Acele does not charge for the signup. However, Meta applies per-message charges based on message type and country.