Welcome to Acele ! Your order is extremely important to us. Acele (‘website’, ‘Web Site’, ‘site’ ’mobile app’, ’app’, ‘we’, ‘us’, ‘our’) is committed to protecting your rights to the cancellation of services at any given point of time.

We would never like to cancel your order. However, we reserve the right to cancel your order at any given point in time. This policy is applicable to resellers as well as personal accounts.

Cancellation by buyer

You are entitled to a refund if a product doesn’t function as intended and cannot be easily remedied. This includes situations where the product has a defect that, had you been aware of it at the time of purchase, would have deterred you from buying it. The cancellation and refund process may be initiated within 3 days from the day of purchase. The refund will be issued using the original payment method for any returns within 10 working days.

However, the following circumstances will prevent the cancellation and refund from being handled:

• The buyer expresses their desire to return the purchased product.
• The application fails to meet the buyer’s expectations.
• The buyer is dissatisfied with the current availability of features in the service.
• The buyer has a change of mind after the purchase.
• The buyer accidentally made the purchase and wishes to cancel it.
• The buyer lacks the necessary expertise to effectively use the application.
• The buyer Meta manager got blocked or rejected.
• The buyer requests a refund based on goodwill.
• Issues arise from the API provider, causing problems.
• No refund will be provided after 3 days from the purchase of a service

All queries related to cancellation should be addressed on support@acele.in

Application is not as described

An application is `not as described` if it is materially different from the application description or preview so be sure to `tell it like it is` when it comes to the features and functionality of items. If it turns out the application is `not as described` we are obligated to refund buyers of that item.

Application doesn`t work the way it should

If an application doesn`t work the way it should and can`t easily be fixed we are obligated to refund buyers of the application. This includes situations where application has a problem that would have stopped a buyer from buying it if they`d known about the problem in the first place. If the application can be fixed, then we do so promptly by updating our application otherwise we are obligated to refund buyers of that application.

Application has a security vulnerability

If an application contains a security vulnerability and cannot easily be fixed we are obligated to refund buyers of the application. If the application can be fixed, then we do so promptly by updating our application. If our application contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that application.

Cancellation/Suspension by Acele

We reserve the right to issue a forced refund for a buyer’s purchase without a request from the buyer. In such cases, access to the app and support services will be immediately revoked by invalidating the purchase code.

In the following situations, we may suspend your order, and no refund will be processed:

• Any discrepancies found in our terms may result in appropriate action.
• Misuse of our system will be dealt with accordingly.
• Usage of the account for pornographic, abusive, or illegal activities will not be tolerated.
• Spamming our system with messages that violate WhatsApp Policy is strictly prohibited.
• Failure to provide necessary details for account setup may lead to consequences.
• Activating a license on an unverified Meta business manager or an account with a message limit below 1000 is not permitted.

You shall be informed about canceled orders via an Email.

On-Boarding Charges

Once the account setup or onboarding process has started, we regret to inform you that refunds cannot be provided. This decision is based on the substantial effort invested in the setup, which includes on-call support and the customization of the Acele platform according to your specific needs. Our team dedicates considerable resources and time to ensure a personalized setup that aligns with your requirements. As a result, refund requests cannot be accommodated once the account setup has been initiated.

Additionally, it’s essential to note that if the business manager is not verified, refunds may also be unavailable. It is the responsibility of the user to provide any necessary documentation required by meta-platforms to facilitate the verification process. Failure to verify the business manager may impact the refund eligibility.