What is Input Flow in Acele?
The Input Flow feature in Acele helps you collect structured information from users through WhatsApp chatbot conversations. Whether you’re gathering emails, phone numbers, booking details, or customer feedback, Input Flow guides users step-by-step through a set of customized questions—just like filling a smart form in chat.
It transforms your WhatsApp bot into an interactive form builder, and stores responses in custom/system fields, Google Sheets, or sends them to external systems via webhook.
🧠 What Is an Input Flow?
An Input Flow in Acele is a campaign where you design a sequence of questions to collect user responses on WhatsApp. The answers are automatically saved and can trigger automations or be pushed to external tools like CRMs or spreadsheets.
Core Components:
- Campaign Name: Label for your input flow
- Questions: Free-text or multiple-choice
- Fields: Save answers into custom/system fields
- Integrations: Google Sheets, Webhooks (Zapier, CRMs)
✅ Ideal For:
- Capturing email addresses
- Appointment booking
- Lead generation forms
- Customer surveys and feedback
- Order intake and support requests
🔧 Step-by-Step: How to Set Up Input Flow
1️⃣ Create a New Input Flow
- Go to the Input Flow section
- Click “Add New Input Flow”
- Give your flow a meaningful name (e.g., “Booking Form”)
2️⃣ Add Questions
Add each step of your flow using:
- Free Keyboard Input – For open-ended answers (e.g., name, email)
- Multiple Choice – For fixed options with quick replies
3️⃣ Save Responses
Each answer can be saved to:
- A Custom Field (e.g.,
email,phone) - A System Field (e.g.,
subscriber name)
You can also:
- Enable Webhook URL to send responses to any external system
- Connect to Google Sheets for structured spreadsheet storage
4️⃣ Final Step
Click Save to publish your Input Flow.
You can now insert it into any WhatsApp bot sequence or automation flow.
💡 Use Cases
| Use Case | What It Does |
|---|---|
| Lead Generation | Collect contact info and follow-up via WhatsApp |
| Appointment Booking | Ask users to pick date/time/service |
| Customer Surveys | Run multi-step questions for feedback collection |
| Order Collection | Get product preferences before handing off to sales |
| Support Intake | Ask required info to reduce agent workload |
💬 Pro Tips for Using Input Flow
- ✅ Keep questions short and to-the-point
- 🎯 Use Custom Fields wisely to track user data
- 🔁 Combine with tags & sequences to personalize responses
- 🔗 Enable Webhook for automation with tools like Zapier
- 🚫 Add “Skip” buttons for optional questions
❓ FAQs
Can I use Input Flow only with WhatsApp?
Yes, Acele Input Flow is optimized for WhatsApp-only usage.
Where are user responses saved?
You can store them in custom/system fields, Google Sheets, or send via Webhook.
Can I trigger automations based on responses?
Absolutely. You can apply tags, conditions, or trigger sequences based on user answers.
Is there a question limit?
There’s no fixed limit, but keeping flows short improves completion rates.
Can I export the data?
Yes. You can download collected data as CSV or push it to Google Sheets or CRMs.
✅ Conclusion
Input Flows in Acele make it easy to build interactive forms inside WhatsApp, helping you capture leads, automate workflows, and streamline support. With integrations, field mapping, and webhook support, it’s a powerful tool for any business using WhatsApp for engagement.
