Troubleshooting Elementor Form Connection with Acele (WhatsApp Automation)

Having trouble sending WhatsApp messages from your Elementor form via Acele?
This guide walks you through the most common issues and fixes to help ensure your WhatsApp automation runs smoothly.

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❌ Issue 1: WhatsApp Message Not Sent After Form Submission

Symptoms:

• Elementor form submits successfully.
• No WhatsApp message is received by the user.
• No logs or delivery info inside Acele.

Fix:

1. Verify the Webhook URL:
   • Go to:
     Elementor → Edit Form → Actions After Submit → Webhook
   • Make sure you’ve pasted the correct Webhook URL from Acele.
2. Confirm Webhook Workflow Setup in Acele:
   • Navigate to:
     Acele Dashboard → WhatsApp → Webhook Workflow
   • Ensure the correct WhatsApp template is selected.
   • Confirm the phone number field is mapped correctly.
3. Check WhatsApp Template Approval:
   • Go to:
     Acele → WhatsApp → Template Manager
   • Ensure the template is approved and marked as active.

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❌ Issue 2: WhatsApp Message Shows Empty Fields (Blank Variables)

Symptoms:

• Message is delivered but contains empty placeholders like:
  "Hi , thanks for reaching out!"

Fix:

1. Field Mapping Mismatch:
   • Make sure Elementor form field names match your template variables (e.g., {{name}}, {{email}}).
2. Remap Fields in Acele:
   • Go to:
     Webhook Workflow → Edit Workflow → Field Mapping
   • Submit a test form and capture sample data.
   • Use dropdowns to map each form field correctly to its corresponding template variable.

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❌ Issue 3: Message Sent to Wrong Number or Not Delivered

Symptoms:

• Message is not delivered to user.
• Status in WhatsApp Business logs shows Failed.

Fix:

1. Check Phone Number Format:
   • Always use international format (e.g., 919812345678)
   • Do not include + symbol.
   • Remove spaces, brackets, or special characters.
2. Add Input Validation in Elementor:
   • Use field type “Tel” with a placeholder (e.g., e.g., 919812345678)
   • Consider using plugins like Elementor Tel Input Mask for formatted input.

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❌ Issue 4: Webhook Not Triggering

Symptoms:

• No data appears in Acele Webhook logs.
• WhatsApp message not triggered at all.

Fix:

1. Ensure Webhook Is Added to Form Actions:
   • Go to:
     Elementor → Edit Form → Actions After Submit
   • Make sure “Webhook” is added as an action.
2. Republish Your Page:
   • After adding webhook settings, click “Update” or “Publish” the page.
3. Check Browser Console for Errors:
   • Open browser DevTools (Press F12) → Console.
   • Submit the form and check for any JavaScript conflicts or errors.

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❌ Issue 5: Delay in WhatsApp Flow Not Working

Symptoms:

• WhatsApp message or flow is delivered instantly, despite a delay being configured.

Fix:

1. Delay must be set inside Acele Bot Flow:
   • Go to:
     Bot Manager → Bot Flow
   • Drag and place a “Delay” block before the message block.
2. Use Proper Time Format:
   • Delay must be entered in seconds or minutes.
   • Example: 30 seconds, 2 minutes (as numeric values).

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✅ Tips for Smooth Elementor–Acele Integration

• ✅ Test with real, WhatsApp-registered numbers
• ✅ Use unique test forms during setup
• ✅ Keep Elementor and Acele integrations updated
• ✅ Use clear, consistent field names (e.g., name, phone)
• ✅ Avoid using “+” or extra spaces in phone numbers

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🔧 Need More Help?

If the issue persists after checking all the above:

• 🧑‍💻 Reach out to Acele Support
• 🗂️ Check your Meta Business Logs:
  • Navigate to: Phone Number → Logs → Message Delivery for deeper insights