Manage Message Credits & AI Token Usage in Acele | Optimize Your Campaigns

Efficiently managing your messaging resources is essential to running cost-effective and high-impact WhatsApp campaigns. In Acele, Message Credits fuel your outbound WhatsApp messages, while AI Tokens power advanced AI-driven interactions. By tracking your usage, you can avoid unexpected overages, optimize campaign strategy, and ensure seamless customer engagement.

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What Are Message Credits & AI Tokens?

📩 Message Credits

Message Credits represent the number of WhatsApp messages you are allowed to send. Each outgoing WhatsApp message—whether a template, text, or media—consumes one or more credits based on WhatsApp’s billing rules and your Acele plan.

🤖 AI Tokens

AI Tokens are units used when your chatbot triggers Acele’s AI features (e.g., intent recognition, NLP replies, or AI-generated messages). More complex or longer AI replies consume more tokens.

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Why Track Usage?

✅ Cost Control: Prevent unexpected billing by monitoring real-time usage.
📊 Campaign Optimization: Identify and reduce high-usage patterns.
📅 Resource Planning: Know when to top up message credits or AI tokens.
📈 Performance Insights: Correlate usage with customer engagement.

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🔍 How to Monitor Usage in Acele

Access the Dashboard

• Log in to your Acele account
• Go to the Dashboard via the left-hand menu

Usage Bar Indicators

At the top of your Dashboard, you’ll see:

• Subscribers: Active WhatsApp subscriber count vs. limit
• Message Credits: Used vs. total available
• AI Tokens: Consumed vs. monthly limit

Each indicator shows:

• Green: Usage below 50%
• Orange: Usage between 50%–80%
• Red: Usage above 80% (consider topping up)

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📊 Drill Down for Detailed Insights

• Click on the Message Credits or AI Tokens bar to view breakdowns
• Filter by daily, weekly, or monthly usage trends

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📁 Export Usage Reports

• Go to Reports > Usage Report
• Choose CSV or PDF format
• Optionally, schedule weekly/monthly report emails to your team

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💡 Tips to Optimize Your Usage

• Batch Broadcasts: Schedule in off-peak hours for better delivery efficiency
• Reuse Templates: Consolidate frequently used message formats
• Short AI Prompts: Keep AI instructions brief to save tokens
• Target Segments: Send only to relevant subscriber lists
• Set Alerts: Enable alerts at 70% usage so you don’t run out
• Monthly Review: Analyze usage trends at month-end to plan efficiently

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❓ FAQs

What are Message Credits in Acele?

Message Credits are units used to send outbound WhatsApp messages—each message (text, media, or template) consumes credits based on WhatsApp rules.

What are AI Tokens?

AI Tokens are used when Acele’s AI engine responds to users—e.g., answering queries or handling intent-based workflows.

Why should I track credits and tokens?

To control costs, avoid service interruptions, and refine your campaigns for better efficiency.

Where can I monitor my usage?

In the Acele Dashboard, at the top you’ll see indicators for:

• Subscriber count
• Message credits
• AI tokens

What does the usage color mean?

• Green: Under 50% usage
• Orange: 50%–80% usage
• Red: Over 80% (urgent: top-up soon)

Can I view usage by date?

Yes. Click the message or token bar and apply date filters for daily, weekly, or monthly tracking.

Can I export reports?

Yes. Navigate to Reports > Usage Report, export as CSV or PDF, or schedule automated reports.

What if I hit my usage limit?

Acele will stop message sending or AI replies. Set alerts to notify you before reaching the limit so you can top up in time.

How often should I review usage?

At least once per month or weekly if you have high volume. Use the Dashboard and Reports to stay on top.