How to Collect Data from Users Using Input Flow in Acele
Collecting structured data from users is essential for lead generation, booking inquiries, surveys, and customer profiling. Acele’s Input Flow makes this simple by letting you design conversational forms that guide users through a series of questions on WhatsApp, saving all responses automatically.
✅ Why Use Input Flow?
With Input Flow, you can:
- Ask users targeted questions within a WhatsApp chat
- Save replies into custom or system fields
- Automatically send data to Google Sheets or Webhook endpoints
- Trigger personalized follow-ups and CRM updates
It’s perfect for:
- Contact forms
- Surveys & feedback
- Bookings
- Lead generation
- Order collection
🛠 Step-by-Step: Collecting Data with Input Flow
1️⃣ Create a New Input Flow Campaign
- Go to the Input Flow section in Acele
- Click “Add New Input Flow”
- Give it a descriptive name like
"Customer Feedback"or"WhatsApp Lead Form"
2️⃣ Add a Question Node
After setting the flow start point, add a question:
Choose:
- Free Keyboard Input – for open-ended replies (like name, email, phone)
- Multiple Choice – for fixed answer buttons (like Yes/No, Ratings)
3️⃣ Map Responses to Fields
Every answer needs to be saved. You can choose:
- A Custom Field (e.g.,
user_email,service_interest) - A System Field (predefined, like
phone,name)
Need a new field? Just click “Add New” while setting up the question.
4️⃣ Optional: Send Data to Google Sheets or Webhook
You can forward collected data to your systems in real-time:
- Google Sheets: Link a Sheet URL to auto-log responses
- Webhook URL: Send responses to CRMs or external tools like Zapier
5️⃣ Add More Questions or a Thank You Message
Add additional questions to gather more data.
End the flow with a “Thank You” message to close the conversation politely.
6️⃣ Save and Use Inside Your WhatsApp Bot
After saving, insert the Input Flow into your WhatsApp automation sequence. It can be triggered by a keyword or button press.
🔄 Use Cases
| Scenario | What You Can Collect |
|---|---|
| Lead Forms | Name, email, phone number |
| Booking Preferences | Date, time, service type |
| Product Interest Survey | What users are interested in buying |
| Feedback Collection | Ratings, open comments |
| Job Applications | Personal info, qualifications |
💡 Tips for Better Results
- Ask one clear question at a time
- Use custom field names that make sense (e.g.,
preferred_date) - Add input validation (e.g., email format)
- Keep it short and easy to complete
- Use tags and sequences to trigger personalized follow-ups
❓FAQs
Q: Can I collect emails or phone numbers using Input Flow?
Yes. Use a Free Keyboard Input and save to email or phone fields.
Q: Can I make questions optional?
Yes. In Multiple Choice format, add a button labeled “Skip”.
Q: Can I see the data later?
Yes. View responses inside Acele, export as CSV, or send to Google Sheets/Webhook in real-time.
Q: Is this available only for WhatsApp?
Yes. Acele Input Flow is optimized for WhatsApp chatbot automations only.
🚀 Conclusion
With Input Flow in Acele, you can turn WhatsApp into a powerful data collection tool—whether you’re capturing leads, qualifying prospects, or onboarding new users. Build smarter conversations, automate follow-ups, and never miss a valuable user response.
