Configuration Settings in Acele

🧭 Introduction
The Configuration panel in Acele allows you to control your WhatsApp bot’s core behavior—including working hours, fallback replies, human handover logic, and message frequency. This user-friendly section ensures your bot behaves exactly how your business operates—during and outside business hours.

This guide walks you through each configuration section with clear explanations.

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💡 Use Cases

• Disable bot replies outside business hours
• Send fallback replies for unmatched messages
• Route users to human support
• Add branded signature messages in live chat
• Ensure consistent bot behavior and control

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⚙️ Section 1: General Settings

1️⃣ Human Chat Email & No Match Reply

• Human Chat Email: Enter an email address to be notified when a user requests human help
• No Match Reply: Enable this to send an auto-reply when no keyword matches
• Response Frequency: Choose between:
  • Every Time: Reply on every unmatched message
  • Once a Day: Prevent repeated fallback replies

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🕒 Section 2: Business Hour Settings

Define when your WhatsApp bot should be active.

2.1 – Timezone

Set the correct timezone to align scheduling and responses.

2.2 – Off Day

Choose one or more days (e.g., Sunday) when bot responses are completely paused.

2.3 – Start Time & End Time

Set active daily hours and enable “Disable Bot Reply” outside that window.

✅ Perfect for businesses with fixed support times.

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✍️ Section 3: Shared Inbox Signature Message

Add a branded touch to live chats.

3.1 – Enable Signature Message

Turn ON to display a message like:

“Hi, this is [Agent Name] from Acele. How can I help you today?”

3.2 – Additional Toggles

• Disable Bot Reply While Typing: Prevent bot messages while a human agent is active
• Typing Indicator: Show a typing animation during live conversations

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📌 Summary Table

Section	Function
Human Email & No Match	Route unmatched queries or human help requests
Business Hours	Set timezone, off-days, and reply schedule
Shared Inbox Signature	Add branded agent handoff messages and typing behavior

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❓ FAQs

What happens if a message is sent outside business hours?
If “Disable Bot Reply” is enabled, the bot won’t respond during that time.

Can I set a limit for fallback messages?
Yes. You can choose to send the fallback reply once per day or every time.

Will the bot auto-disable if a human is responding?
Yes. You can configure it to pause bot responses when a human agent is actively typing or in a live chat.

Can I personalize my signature message?
Yes. You can use tags like #UserName# to auto-insert the agent’s name or role.

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🏁 Conclusion

The Configuration panel in Acele gives you total control over your WhatsApp bot’s behavior—from smart fallback replies to human handover and working hour control. With just a few settings, you can ensure your automation respects business logic, delivers a smooth experience, and keeps conversations organized.

⚙️ Configure smart. Respond smarter. Grow faster — with Acele.