Best Practices for Optimizing Flow Performance in Acele (WhatsApp Only)

A well-structured chatbot flow in Acele isn’t just about automation—it’s about delivering a smooth, fast, and reliable experience for your WhatsApp users. Whether you’re building flows for product inquiries, lead capture, or support, optimizing your FlowBuilder setup ensures high deliverability and low friction.

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🔍 Why Flow Optimization Matters

Poorly optimized flows can cause:

• Delayed or failed WhatsApp message delivery
• API call timeouts or repetition
• Confusing UX that leads to user drop-offs
• Performance lag on mobile devices

Proper optimization ensures:

• Faster response time on WhatsApp
• Smoother API integrations
• Better user retention and satisfaction
• Higher delivery success rates

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🛠️ Best Practices for WhatsApp Flow Optimization in Acele

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1️⃣ Use Dynamic Content Wisely

• Use HTTP API blocks to fetch real-time data.
• Store the result in custom fields and reuse.
• Avoid repeating API calls in the same session.

✅ WhatsApp List Limit: Show max 10 rows per list. Paginate if needed.

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2️⃣ Avoid Overloading a Single Flow

• Limit media-heavy blocks in one sequence.
• Break long flows into smaller branches.
• Use 1–2 sec delays between message clusters to avoid rate-limiting.

✅ Recommended: Use 3–5 message blocks per segment to maintain delivery speed.

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3️⃣ Cache Reusable Data

• Save name, phone, or dynamic product info into custom fields once.
• Reuse this info in the flow instead of calling API again.

✅ Example: Fetch product info once → use #product_name#, #price# later.

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4️⃣ Prefer Quick Replies and Interactive Lists

• Use WhatsApp Quick Replies and Buttons to guide users.
• Avoid asking open-ended questions unless necessary.
• Always give 1–3 clear options to keep users engaged.

✅ WhatsApp Restriction: Max 3 buttons per message.

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5️⃣ Optimize HTTP API Usage

• Always use GET for reading and POST for sending.
• Minimize payload—include only necessary headers and data.
• Use tokens for authentication; never expose API keys in raw text.

✅ Content-Type: application/json
✅ Test endpoints before connecting live

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6️⃣ Handle Errors and Unexpected Inputs Gracefully

• Add fallback text blocks like: “Sorry, something went wrong. Please type ‘help’ to restart.”
• Add error branches after API calls:
  • If API fails or returns empty: Show a default message.
  • If user input is unexpected: Offer button-based options again.

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7️⃣ Always Test Before Launch

• Use Test Subscriber (your number) to simulate the journey.
• Validate:
  • WhatsApp list message layout
  • Button actions
  • API response timing
  • Custom field storage

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8️⃣ Reuse Flows and Components

• Clone commonly used flows like:
  • Product selector
  • Booking reminder
  • Feedback collector
• Save them in your library for future bots.

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9️⃣ Monitor Reports and Logs

• Go to Report Dashboard in Acele:
  • Check delivery, sent, error, and subscriber stats.
• Identify:
  • Failed API blocks
  • Skipped paths
  • Drop-off points in the flow

✅ Use insights to tweak flow logic or timing.

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✅ Final Thoughts

Flow optimization in Acele for WhatsApp isn’t just a tech fix—it’s a user-first strategy.

By following these best practices:

• Your WhatsApp bot responds faster
• API calls are lean and efficient
• Users are less likely to drop off mid-flow

Whether you’re selling, supporting, or automating—an optimized flow means better conversations, better results.