What Are Sequences in Acele?
Sequences in Acele are automated WhatsApp message workflows that allow you to send scheduled follow-ups to your users over time. Whether you’re nurturing leads, onboarding new users, or running a drip marketing campaign—sequences keep your conversations going without manual effort.
🔍 Introduction
Typical WhatsApp bots reply instantly. But what if you want to:
- Send a welcome message now
- A reminder tomorrow
- A promo offer a week later?
That’s where sequences come in. You define a series of messages, and Acele delivers them automatically after a user joins the sequence.
🛠️ Key Features of Sequences
✅ Time-based delivery: Set delays in minutes, hours, or days
✅ Multi-step flows: Add as many messages as needed
✅ WhatsApp optimized: Works with your WhatsApp-connected bot
✅ Smart triggers: Add users via bot flows, buttons, webhooks, or tags
📋 When Should You Use Sequences?
1. Lead Nurturing
Send helpful info, FAQs, or product benefits spread out over days after a new contact subscribes.
2. User Onboarding
Guide users through how to use your platform, features, or services—step-by-step.
3. Promotion Countdown
Create urgency by sending early-bird deals, reminders, and last-day offers automatically.
4. Post-Purchase Follow-up
Say thank you, give delivery info, request reviews, or recommend upsells.
⚙️ How to Create a Sequence in Acele
- Go to Bot Manager → Sequences
- Click “Create Sequence”
- Name your sequence and select the WhatsApp bot
- Add message steps:
- Choose delay time (e.g., 1 hour, 1 day)
- Write your message (text, image, etc.)
- Save the sequence
➕ How to Add Users to a Sequence
You can add subscribers to sequences in multiple ways:
- Via bot flow actions (using the “Add to Sequence” block)
- Through buttons or quick replies
- Using webhooks or external API calls
- Manually from your contact/subscriber list
🧼 You can also remove users from a sequence when:
- They opt out
- They complete a goal (like placing an order)
📌 Best Practices
- Use realistic delays between messages
- Keep each message short and valuable
- Tag users who are in a sequence to track progress
- Always include an opt-out option to remain compliant
- Test sequences with your own number to verify delivery and timing
✅ Conclusion
Sequences in Acele help you automate and scale communication on WhatsApp—without losing the personal touch. Whether you’re building trust, converting leads, or supporting customers, sequences make sure you stay connected at the right time, every time.
🕒 Set it once. Engage forever.
